Chennai, India — Est. 2026
Building confidence
beyond every purchase
Carezo is a protection and service solutions company reimagining what ownership support looks like for consumers and dealer partners across India.
25+
Dealer Partners
₹5L+
Monthly Volume
10+
Team Members
South
India Focus
Why Carezo exists
Modern devices have become inseparable from daily life — at home, at work, and everywhere in between. Yet the moment something goes wrong, customers often find themselves navigating service delays, opaque processes, and unreliable support.
We founded Carezo to close that gap. Our team brings together experience in service operations, retail, dealer management, customer support, and technology — because solving this problem properly requires all of those disciplines working in concert.
Our platform connects customers, dealers, and service providers through a single trusted ecosystem, making the ownership journey as dependable as the products themselves.
Every customer deserves transparent communication, responsive support, and reliable service — not just at purchase, but throughout the entire ownership journey.
Carezo Founding PrincipleWhere we are headed
To become one of India's most trusted protection and service ecosystems — delivering confidence, convenience, and long-term value to customers and business partners alike.
To connect customers, dealers, service partners, and technology through a seamless platform that enhances ownership experiences and delivers dependable support at every stage.
From purchase to resolution — covered
A structured, technology-backed process ensures every customer interaction is tracked, managed, and resolved with consistency.
01
Product Protection
Customers choose a protection plan suited to their device or appliance through our authorized dealer network, with transparent terms and real coverage.
02
Digital Registration
Product and customer details are securely registered within the Carezo platform, creating a complete ownership record accessible at any point in the lifecycle.
03
Dedicated Support
When assistance is needed, customers reach our support team through multiple channels — phone, digital, or through their dealer partner.
04
Service Coordination
Our operations team coordinates with approved service partners to assign, schedule, and oversee timely resolution — removing the burden from the customer entirely.
05
Satisfaction & Closure
Every request is tracked through to completion with full visibility for the customer. No open loops, no unanswered questions.
Core values that shape every decision
Customer Commitment
Customer trust is not a metric — it is the measure of everything we build, every decision we make, and every partnership we enter.
Integrity
We operate with full transparency — in how we communicate with customers, structure our partner agreements, and report on performance.
Excellence
We continuously refine our processes, raise our service standards, and hold our partner network to expectations that reflect our brand.
Innovation
Technology enables us to serve at scale. We invest in smarter systems that make the customer experience faster, simpler, and more reliable.
Partnership
Our growth is inseparable from the success of the dealers, retailers, and service providers who trust us to represent them well.
Reach
Starting in Tamil Nadu, we are building the operational and technological backbone for a service ecosystem that scales nationally.
Leadership with operational depth
Carezo is led by professionals with hands-on experience across the full customer and dealer lifecycle — not just product development.
Kumaraguru M
Head — SalesLeads business growth, dealer development, channel partnerships, and regional expansion. Deep experience in retail and distribution channels across South India.
T2 Service
Head — Customer SupportResponsible for end-to-end customer experience, support operations, and maintaining the service quality standards that underpin the Carezo brand.
Early momentum. Long-term vision.
2026
Carezo Founded
Incorporated in Chennai, Tamil Nadu, with a founding team combining expertise in service operations, dealer management, customer support, and technology.
Q1
25+ Dealer Partners Onboarded
Rapid dealer adoption across Tamil Nadu as the partner network begins taking shape across consumer electronics and home appliance retail channels.
Now
₹5+ Lakhs Monthly Business Volume
Initial traction validates market need. The platform and operations team are scaling to support accelerating partner and customer demand.
Next
South India Expansion & Pan-India Vision
Deepening our footprint across South India while building the infrastructure — operational, technological, and partner-based — for a national service ecosystem.