Privacy Policy
Last Updated: 27 March 2026
Carezo India Private Limited ("Carezo", "Company", "We", "Us", or "Our") respects customer privacy and is committed to protecting personal information. This Privacy Policy explains how Carezo collects, uses, stores, and protects customer information when using our website www.carezo.in, mobile platforms, partner platforms, and services including Extended Warranty, Accidental Damage Protection, and Theft Protection Plans.
By accessing Carezo services, customers agree to the collection and use of information in accordance with this Privacy Policy. Customers are encouraged to review this policy periodically to stay informed about how their information is protected.
Information We Collect
Carezo collects information required to provide protection plans, process claims, and improve services. The information collected may include:
- Customer Name and Contact Details
- Email Address and Phone Number
- Billing and Payment Information
- Device Details and Purchase Information
- Address and Location Information
- Government ID (if required for verification)
Carezo may also collect technical information such as IP address, browser type, and usage data to improve website performance and customer experience.
How We Use Information
Carezo uses customer information to provide services, process claims, and improve customer experience. Information collected may be used for the following purposes:
- Policy registration and activation
- Claim processing and verification
- Customer support and communication
- Payment processing and billing
- Service updates and notifications
- Fraud prevention and security monitoring
Carezo does not sell customer personal information to third parties for marketing purposes.
Information Sharing
Carezo may share customer information with trusted third parties for service delivery and operational requirements. These may include:
- Service and repair partners
- Inspection and verification agencies
- Payment gateway providers
- Logistics and delivery partners
- Legal and regulatory authorities (when required)
All third-party partners are required to maintain confidentiality and protect customer information in accordance with applicable laws.
Data Security
Carezo implements appropriate technical and organizational security measures to protect customer information from unauthorized access, misuse, or disclosure. While Carezo takes reasonable measures to protect data, no internet transmission is completely secure, and customers acknowledge this risk when using online services.
Cookies and Tracking Technologies
Carezo website may use cookies and similar technologies to improve user experience, track website usage, and enhance service functionality. Customers may choose to disable cookies through browser settings; however, some website features may not function properly.
Customer Rights
Customers have the right to request access, correction, or deletion of their personal information subject to legal and operational requirements. Customers may contact Carezo support team for privacy-related requests.
