Claim Eligibility

Customers may raise a claim only if the device is covered under an active Carezo protection plan. Claims must be submitted within the validity period of the protection plan and in accordance with the defined coverage conditions.

• Policy must be active and valid at time of claim
• Device must match registered policy details
• Claim must fall within covered protection category
• Customer must provide valid invoice and ownership proof
• Device must not fall under excluded conditions

Claim Process

Customers can initiate claims through Carezo website, email, or customer support. The claim process includes submission, verification, inspection, approval, and service fulfillment.

1. Submit claim request through website or email
2. Provide policy number and device details
3. Upload invoice and required documents
4. Carezo verification and eligibility review
5. Device inspection or pickup arrangement
6. Claim approval and service processing

Carezo may request additional information or documents during claim verification. Failure to provide requested information may result in claim delay or rejection.

Required Documents

Customers must submit the following documents to process claims:

• Purchase invoice of device
• Carezo policy confirmation
• Customer identification proof
• Damage photos or videos (if applicable)
• Police complaint copy (for theft claims)

Additional documents may be requested depending on claim type and verification requirements.

Claim Approval & Service Options

Once claim verification is completed, Carezo will determine the appropriate resolution. Service options may include:

• Device repair
• Device replacement
• Reimbursement (where applicable)
• Alternative settlement options

Carezo reserves the right to decide the most suitable resolution based on device condition, service availability, and policy terms.

Claim Timeline

Claim processing timelines may vary depending on claim type and verification requirements:

• Claim Registration — Within 24 to 48 Hours
• Verification & Approval — 2 to 5 Business Days
• Repair / Replacement — 5 to 10 Business Days
• Theft Claims — Subject to police verification timeline

Timelines may vary based on spare availability, service location, and logistics conditions.

Claim Rejection Conditions

Carezo reserves the right to reject claims under the following circumstances:

• Policy expired at time of claim
• Device not covered under protection plan
• Intentional or fraudulent damage
• Incomplete documentation
• Unauthorized repair before claim approval
• Policy exclusions applicable

Fraud Prevention

Carezo maintains strict fraud prevention measures. Claims involving false information, manipulated devices, or forged documentation may be rejected and legal action may be initiated where applicable.

Policy Updates

Carezo reserves the right to update this Claims Policy at any time. Updated policy versions will be published on the website. Continued use of Carezo services constitutes acceptance of revised terms.